FAQ
VELTHÉRA GLOW — FREQUENTLY ASKED QUESTIONS
THE PRODUCT
What is the Velthéra Glow mask?
The Velthéra Glow is an at-home LED face mask that uses red light (633nm) and near-infrared light (830nm) to support smoother, firmer-looking skin. It's FDA-cleared, non-invasive, and designed for 10-minute sessions — no clinic visit required.
How does red light therapy work?
Red light wavelengths penetrate the skin and stimulate your cells to produce more collagen — the protein responsible for firm, youthful-looking skin. Near-infrared light goes deeper to support circulation and reduce inflammation. Over time, this leads to softer fine lines, more even tone, and a healthier-looking glow.
Is it FDA-cleared?
Yes. The Velthéra Glow is FDA-cleared for at-home use. It uses only red and near-infrared light — no UV, no heat — making it safe for regular use on most skin types.
Is it safe for sensitive skin?
Yes. The mask is gentle and non-invasive, with no harsh chemicals or UV light. It's suitable for most skin types including sensitive skin. If you have a diagnosed skin condition or are on photosensitive medication, check with your doctor before use.
Do I need eye protection?
No eye protection is required. Just keep your eyes closed or relaxed during sessions — avoid staring directly into the LEDs.
USING THE MASK
How often should I use it?
For best results, use the mask 3–5 times per week for the first 4–6 weeks. After that, 2–3 sessions per week is enough to maintain results. Consistency matters more than frequency.
How long is each session?
Each session is 10–20 minutes. Most people use it for 10 minutes daily — short enough to fit into a morning or evening routine without adding friction.
When will I see results?
Most users notice improved skin texture and brightness within 2–4 weeks. Firmer-looking skin and softer fine lines typically become visible after 4–6 weeks of regular use. Results vary by skin type and consistency.
Can I use it with my skincare routine?
Yes. Use the mask on a clean, dry face before applying serums or moisturiser. Red light therapy pairs well with most skincare products and can help your skin absorb them more effectively afterward.
How do I charge it?
The mask charges via the included USB-C cable. A full charge supports multiple sessions. The rechargeable design means no batteries to replace — just plug in between uses.
ORDERS & SHIPPING
How long does shipping take?
Orders are packed and shipped within 1 business day. Delivery typically takes 7–12 business days depending on your location. You'll receive a tracking link by email once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping is free on all orders. Any applicable customs duties or import taxes are the responsibility of the buyer.
What comes in the box?
Your order includes the Velthéra Glow LED mask, controller unit, USB-C charging cable, power supply with plug adaptors, adjustable head strap, and a travel carry bag — everything you need to start your first session.
RETURNS & WARRANTY
What is your return policy?
We offer a 30-day return window. If you're not satisfied with your mask, contact us at support@veltheraglow.com with your order details and we'll guide you through the process. Items must be returned in original packaging to be eligible.
Is there a warranty?
Yes. The Velthéra Glow comes with a 12-month warranty against manufacturing defects. If something goes wrong, reach out to our support team and we'll make it right.
How do I contact support?
Email us at support@veltheraglow.com. We respond within 24–48 hours, Monday through Friday. For faster help, include your order number in your message.