Contact information

GET IN TOUCH

We're here to help. Whether you have a question about your order, need help with your mask, or just want to know more about red light therapy — our team is happy to assist.

Email us

The best way to reach us is by email. Send your message to support@veltheraglow.com and we'll get back to you within 24–48 hours, Monday through Friday.

What to include in your email

To help us resolve your query as quickly as possible, please include:

• Your full name

• Your order number

• A brief description of your question or issue

Order issues

If your order hasn't arrived, arrived damaged, or you'd like to request a return or refund — please contact us at support@veltheraglow.com with your order number and we'll take care of you right away.

Response time

We respond to all emails within 24–48 hours during business days. If you contact us over the weekend, you'll hear from us on the next business day.

Frequently asked questions

Before reaching out, you may find your answer in our FAQ page — we've covered the most common questions about the product, shipping, returns and more.